1. THE TYPE OF INFORMATION WE COLLECT AND HOW
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TERMS AND CONDITIONS OF SALE
Applicable from 04/10/2023
PURPOSE AND SCOPE OF APPLICATION
The present general terms and conditions of sale (GTCS) form the basis for commercial negotiation and are systematically sent or handed to each purchaser to enable them to place an order.
The general terms and conditions of sale described below detail the rights and obligations of Galerie des Arts and its customer in connection with the sale of the following goods: objets de vertu, silverware, decorative pieces, enamel, ivory and opaline.
Acceptance of the quotation/order form, including the clause "I acknowledge that I have read and accept the attached general terms and conditions of sale", implies the buyer's unreserved acceptance of these general terms and conditions of sale.
The products offered for direct sale by Galerie des Arts are those shown on the www.ouaissantiquites.com site, on the day of consultation of the said site by the Internet user, and within the limits of their availability. The illustrations presented on the site reflect the products for sale on the site, except in the limited cases inherent in the technical characteristics of the Internet (resolution and colors of the user's screen....). Due to the specific nature of the Internet, the company does not guarantee the availability of products on its site in real time. In the event that a product is unavailable, the company will inform Internet users by means of its website or by sending an e-mail to a valid e-mail address provided by the customer. The company will then offer to replace the product ordered by an equivalent product (quality and price), or a credit note, or to exercise your right of rescission (cancellation of your order). Due to the specific nature of the products offered by Galerie des Arts, i.e. antique and rare objects, and if the object offered is sold, it is almost impossible to offer another identical product.
The prices of goods sold are those in force on the day the order is taken. They are denominated in euros and include VAT. Delivery charges are payable by the customer, unless otherwise stipulated during the ordering process. The different delivery options (with their prices) are presented during the order process and specified in the order summary. Payment of the full price must be made at the latest on delivery of the products, unless otherwise specified during the order process and mentioned on the invoice. In the event of delivery of products outside France, customs taxes and formalities are the sole responsibility of the Customer, unless otherwise specified. The customer undertakes to check the possibilities of importing the products ordered with regard to the territory of the country of delivery. Galerie des Arts reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is placed.
TERMS OF PAYMENT
Orders can be paid for:
- by credit card (on site);
- by bank transfer;
Payment must be made before goods are dispatched or delivered.
Delivery is made :
- either by handing over the goods directly to the buyer ;
- or by sending the goods to the place indicated by the purchaser at the time of ordering.
The delivery time indicated when the order is lace dis given as an indication only and is in no way guaranteed.
INCOMPLETE OR NON-CONFORMING DELIVERY (DUE TO THE CARRIER) :
The parcel may be damaged or its contents may have been partially or totally stolen. If you notice such an error, please mention it on the carrier's delivery note and refuse the product by sending it back to us with a 170 "spoliation report". Should you become aware of such an error after the carrier's departure, please notify us by e-mail at firstname.lastname@example.org or by telephone within a maximum of 72 working hours following receipt of the order. In accordance with article 133-3 of the French Commercial Code, please send your justified complaint by registered letter to the carrier within 3 days (not including public holidays).
INCOMPLETE OR NON-CONFORMING DELIVERY (DUE TO THE COMPANY) :
Despite the care taken in the preparation and packaging of products, an error may have occurred during packaging. If you notice such an error, please report it to us as soon as possible, and if possible within 72 working hours of receipt of the order. This can be done by e-mail to email@example.com or by telephone.
If a parcel is lost by one of our transport service providers, please inform us as soon as possible. The company will make inquiries with the relevant departments.
In the event of missing or damaged goods in transit, the purchaser must make all necessary reservations on the order form upon receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery, by registered letter with acknowledgement of receipt addressed to the company.